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Cancellation Policy

Initial Consultation Booking Policy JLW Medical Management Consulting, LLC (“JLW Medical”) is a revenue recovery and consulting firm that specializes in the collection of outstanding reimbursements from health payers. As a mandatory prerequisite to engagement, all prospective clients are required to complete an Initial Consultation. This policy applies without exception. The Initial Consultation is a one-time, standalone engagement conducted strictly for diagnostic and assessment purposes. Its purpose is to evaluate the financial and operational health of your practice, assess potential needs, and issue a recommended course of action. This consultation does not establish a formal client-consultant relationship and does not guarantee future service delivery beyond the defined scope. Full payment is required at the time of booking. The Initial Consultation is governed solely by this policy and is not subject to a formal service agreement. Once services have been rendered such as assessments, document reviews, or strategic recommendations no refunds will be issued. Cancellations made less than 24 hours before the scheduled consultation are ineligible for refunds. Cancellations made after 48-hours but with more than 24 hours in advance are eligible for a 50% refund; the remaining 50% is retained for administrative and chargeback prevention purposes. Each client is allowed to reschedule their consultation one time at no additional charge, provided the request is made at least 24 hours prior to the original appointment. All rescheduling requests must be submitted in writing to info@jlwmedicalmh.org. Failure to attend an initial and rescheduled consultation (“no-show”) will result in the forfeiture of the consultation fee and disqualification from future bookings. If a rescheduled consultation is canceled less than 24 hours before the appointment, the client forfeits the right to future bookings for a period of three months. If the rescheduled consultation is canceled with more than 24 hours’ notice, the client must rebook and pay the full consultation fee, as the original booking held two appointment slots valued at $3,300, and only $1,650 was paid.

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